Terms of Service
1. First of all
This terms of service applies to all of the users of Taisho Romankan's kimono rental and other services we perform.
Whether you are someone who used our service, looked around the museum, accompanied a customer, the act of entering our store will be seen as agreeing to the terms of service.
As this terms of service is open to all on the internet, the act of making a reservation online or directly coming to the store without a reservation will also be seen as agreeing to the terms of service.
When the user sells or introduces our products, it will be seen that the user agrees to what is stated and we will not take any responsibility on what the user stated, for it is the user's responsibility.
In addition, this terms of service will prioritize the information provided by the staff in words, and in times of conflict, the conflict is to be solved using this terms of service.
About the regulations that are not stated in the terms, guidance and laws and ordinances the place given service is in, is from common practices.
2. Time of Service
The time of service will be seen as the time reserved to the time of return.
The start of the time of service will be the time you sign the contract.
The time of return will be something you confirm with our staff at the time of your departure.
※We can not accept luggage or do extra work for you outside of the time of service.
※We can only accept luggage once per service.
3. Price of Service
The price of our service will depend on the plan you decide to use.
There are times we change the price of our service without notice, so in times of use, it will be the users' responsibility to check the most updated price for use on our page.
Payment will be done on that day directly at the store.
4. Cancellation of our Service
When a reservation is made in advance and a cancellation is made due to the user's responsibility, it will be required to do the things stated below.
Cancellation after 12:00 noon of the day reserved: an 100% cancellation fee of the reserved fee
5. Loss or Damage to Rented Items
When in use of our service, if any damage or loss is made to rented items, and if any stains or smells(from things such as tabacco, food, perfume, etc.) get on our items, those who are not signed up for insurance will be asked to pay for the whole fee required to repair the items they are responsible for. Those who are signed up for insurance will be asked to pay for a portion of the fee. Stains that can be taken off by cleaning stores and are below 5cmx5cm in size will be free. For items that are inrepairable, you will have to pay the whole price for an that will be of exchange of the original item.
6. Price of Service Extension
If the user can not pick up luggage they have handed over to the store, they must contact the store with their phone during that day. If there is no phone contact and the user picks up their luggage the day later, they will have to pay an additional fee of 5000 yen per day, separate from the extension fee.
If the return time goes over even one minute after the return time, since the staff have to wait, an additional 1000 yen will have to be payed in exchange of labor cost for every 10 minutes. If it becomes 30 minutes past the return time, it is not possible to return the items and it will need to be returned the next day. It is also not possible to receive your luggage.
※Extension fee and labor cost will be asked to be given on that day in cash.
※The user have agreed that we do not need to ask about the policies for extension fee and labor cost before using our service, for the moment they decide use our service, it will be seen that they have agreed to the policies.
※If for some reason, the phone does not connect, it is the user's responsibility to call until the phone connects and if it still does not connect, even if they contact in email, they will not be an exception to the policies.
※In case of next day return, one will need to show a picture of an identification card/document. If it passes the return time the next day as well, it will be seen as an additional next day return.
7. Things we can not Handle
The only items the store will keep and handle will mostly be assumed to be clothing, and we will not be able to keep especially the following things.
1- Items of value(Expensive clothing, bags, jewelry/gems, clocks, etc.) ・ precision mechanical equipment(computers, digital cameras, gaming device, tablets, etc.) ・ cash
2- Explosives, items with flammability, and other items or liquids of danger
3- Any living things, items that need to be kept in a refrigerator or freezer, fruits and vegetables, living plants, iterms or liquids with smells
4- Things that go against public orders and morals(drugs and other dangerous medicine/items that are illegal to consume or hold position of according to the law)
5- Things that do not fit in the bag we have to keep hold of luggage
6- Things that do not hold a certain price in a personal or objective view(limited items・items of memory・gifts)
7- Items that are not listed above but are concluded to be hard to handle
8. Refusal of Use
If the user fits any of these conditions, we can refuse to give them service.
1- People who are pregnant, people with high blood pressure, people with a bad heart, spinal cord, or neck, people who have a bone fracture or other injuries, anyone else who the staff have concluded that they can not use our service.
※We refuse service to people with the conditions above because pressure from tightening the obi(traditional belt) could make an influence on the body.
2- Since the kimonos we have are antique, there are times we can not have people with tall height or are more round use them.
3- When it is seen that one supports/helps actions made by gang members/members of a dangerous group of people.
4- When a user applies to one of the following.
a) If the user is part of an abusive group or has an association to a person of an abusive group.
b) If they are an abusive group or member of an abusive group that are in a corporation or are another group of people that owns a business.
c) If they are a corporation in which one or more of the members are part of an abusive group.
d) People who have taken criminal actions like abusive behavior, threatening, make an unreasonable demand, or take an intimidating attitude towards the staff.
9. Compensation Liability
We hold responsibility towards the user's luggage after we keep hold of their luggage, and after we give back the luggage, we no longer hold responsibility of their luggage.
1- If the luggage is lost or gets damaged while we are handling a user's luggage, we will take responsibility of the loss or damage with a limit of 10,000 yen per luggage, and pay according to the price of the original item.
If it is a luggage included in our terms of service policy 5, we will not pay compensation to any loss or damage made to the item.
2- When paying compensation, we will pay with Japanese yen.
3- The user will lose the ability to ask for a compensation after they receive their luggage back from the store. It is the user's responsibility to check their luggage when they are receiving it back.
10. Responsibility of the Renter
When using our service, the user needs to listen to the orders of the staff and the store.
If you do not listen to the orders from the staff or store and cause damage to another user or a third person, the user will take responsibility and pay compensation. The store will not take any responsibility for it.
11. Disclaimer(important)
1- In our service, we will not take any responsibility for any human error, tardiness, or any other errors made by the user or other people.
The things listed below are especially important in this long terms of service, so as to fulfilling its duty of emphasis, it is to be that the user is definitely agreeing to the what is stated below.
From the things stated above, it is confirmed that the actions are not included in the article from the civil law that states "the things stated are not included in the things that can be reasonably predicted", and in times the user can not agree to the terms, it is confirmed that the user had the freedom to not use the service.
2- When the user applies to the regulations stated below during our service, it will be seen that the user foresees or agrees that the things stated below may occur, and even if there is any problems to the user in terms of money, time, or mentality, we will not take any responsibility.
3- Unless there are any notices, our responsibility towards the user's disadvantages will disappear during the day we finish giving service to the user.
▼Regulations
①When the materials or colors from the bag that keeps in luggage gets on the user's luggage.
It is the user's responsibility to put luggage that may get colors on it in a separate bag.
②When the user's luggage is damaged from an outside shock while we keep it for them because the luggage would be moved frequently in the store, and the staffs would originally assume that the luggage would only include clothing.
③When electronic equipments fall and get damaged while a staff helps the user get dressed.
④When our service is delayed from reasons such as congestions, and the user's other plans or reservations get delayed due to the previous delay.
⑤When there is a disadvantage to the user due to a miscommunication on price during things such as phone calls, other than the things that a separate estimate was handed out for, the price on the homepage will be prioritized.
⑥When the user agrees to keeping their luggage held at a place where an unspecified number of people enter or leave, and their luggage is lost or stolen. The user is responsible for any luggage of value or gifts that can not be payed from the limited price of our compensation, and in cases that something happens to items like those, we will not pay any money for it.
⑦We rent our clothings to an unspecified number of people and in cases they are washed in an acceptable range, we will not owe any responsibility for any troubles with skin, rashes, or infections.
In addition, the detergent used to clean, the alcohol used to remove bacteria, and the spray used to remove smell from our clothes and other items are from the market and the user agrees to the way the clothes are cleaned, and when using our service, they also agree that we should not take any responsibility for any troubles with skin, rashes, or infections made.
⑧When the user's electronic devices get damaged from our responsibility and we need to pay compensation, we are only responsible for the price of the actual device or something else that determines the limit of compensation price, and we are not responsible for things such as photos or data that was in the phone.
⑨We will not take any responsibility for the user falling outside of the store, for it is affected by the road condition and how the user walks.
⑩We are not responsible for the user falling, getting a burn, or any other injuries inside the store if they did not follow the store's notice or the staff's instructions.While the user gets their hair styled, it is to be that they do not move as much as possible and follow the instructions of the staff, for we use very hot materials for it. In addition, it is to be that the user does not get too close to the staff while they are getting their hair styled.
⑪When the user has a disadvantage from their own mistake.
⑫When the user's luggage is lost or moved due to a natural disaster or other events that we can not do anything about.
⑬Other things that the user has a disadvantage of that we are not responsible for.
⑭Damage made to the luggage from having too much luggage or from the luggage being too heavy.
⑮Damage that occurs to the luggage from troubles that is caused from the item itself, such as deterioration, etc.
⑯Damage made to straps, hooks, keys and other accessories(such as name tags, belts, etc.).
⑰Minor damages(scratches, cuts, dents, stains, etc.)
⑱When the user is not satisfied about the hair style because it looks different from how they imagined. When the staff refuses the requested hair style from their judgement.
⑲Any damage made related to the things stated above.
12. Compensation matters
Other than the things stated in "11. Disclaimer", if it is clearly our responsibility that a luggage is lost, we will pay a compensation price with a limit of 10,000 yen.
13. Commercial use
If the user uses our service while using a sales channel or something that indirectly invloves business, there is a need to send an email or DM on instagram in advance. With the message we get, we will separately determine if we accept case, and send a message back. We will not ask how big or small the scale of the case is, but we may ask to pay additional charge depending on the case.
(Example) Photo session or participation in an event, making of merch, magazine publication, filming for TV, filming for YouTube, etc.
When it is concluded that a user is doing something related to business without permission, actions seen as an invasion of intellectual property rights, portrait rights, privacy rights, publicity rights and other rights included in our copyrights will be seen as a violation of policies, and will be asked to pay compensation.
14. Governing Law and Jurisdiction
Our terms are based on the Japanese laws, and the Tokyo District Court will be the exclusive agreement jurisdiction court.